Frequently Asked Questions
Everything you need to know about your Illusions Lingerie experience.
How do I find my perfect fit?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend measuring yourself using our 'How to Measure' tutorial or contacting our fit specialists for personalized advice.
What is your return policy for intimate apparel?
Due to hygiene standards, we only accept returns on items that are unworn, unwashed, and have all original tags and hygienic liners intact. Returns must be initiated within 14 days of delivery.
How should I care for my delicate lingerie?
To preserve the lace and elasticity, we recommend hand washing your items in cold water with a gentle silk/lace detergent. Always air dry and avoid using a tumble dryer or harsh bleach.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked outer packaging to ensure your privacy. The sender name on the shipping label will appear as 'IL Shipping' rather than our full brand name.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.